Notices

Notice for Server Maintenance

2021.07.13

At the following time, we will perform maintenance on the server.

- Maintenance Period: From 2021.07.13 (Tuesday) 2:00 AM ~ 2:30 AM GMT
(During the Period, you may experience app crashes unexpectedly.)

We apologize for the inconvenience and will continue to provide you with quality services.

Promota 2.7.11 or lower version support termination guide

2021.02.08

Hello, I'm Promota.

Apple Store's iOS13 or later support policy has identified security issues with iOS12 and Promota 2.7.11 and earlier.

As a result, we would like to inform you that support for Promota 2.7.11 or below will be terminated from February 22, 2021

※Promota updates the app periodically to improve the bug fix and use environment.
We recommend using the latest version.

Workaround in case of streaming error notification

2020.11.05

First of all, we apologize for the inconvenience.

When casting as a TV / monitor
If you get a streaming error notification, we'll let you know how to fix it.

1. Delete an error-prone device from the list (you do not need to delete the Google Home device list)
2. Wi-Fi connection from smartphone to network connected to Chromecast/ WebOS TV
ex) Name of the wireless network to which the Chromecast is connected: MYHOME
Connecting MYHOME networks from your smartphone
3. Re-register your device by rescanning in the Casting menu in the Promota app

※ For those who use iPhone iOS14 or higher,
Settings - Wi-Fi - Click the ⓘ button next to the Wi-Fi name you are connected to - Disable Personal Address

If it doesn't work out, please email us at admin@promota.net and we'll help you.

Notice for Server Update

2020.10.22.

At the following time, we will perform maintenance on the server.

- Update : 2020.10.22 (Thursday)
If the casting function doesn't work properly, reboot Chromecast and WebOS TV and try again.

We apologize for the inconvenience and will continue to provide you with quality services.

Notice for Server Maintenance

2020.06.30.

At the following time, we will perform maintenance on the server.

- Maintenance Period: From 2020.06.30 (Tuesday) 1:00 AM ~ 2:00 AM GMT
(During the Period, you may experience app crashes unexpectedly.)

We apologize for the inconvenience and will continue to provide you with quality services.

Notice for Server Maintenance

2020.06.11.

At the following time, we will perform maintenance on the server.

- Maintenance Period: From 2020.06.11 (Thursday) 1:30 AM ~ 2:30 AM GMT
(During the Period, you may experience app crashes unexpectedly.)

We apologize for the inconvenience and will continue to provide you with quality services.

Notice for Server Maintenance

2020.05.05.

At the following time, we will perform maintenance on the server.

- Maintenance Period: From 2020.05.07 (Thursday) 1:00 AM ~ 1:30 AM GMT
(During the Period, you may experience app crashes unexpectedly.)

We apologize for the inconvenience and will continue to provide you with quality services.

End of support on Android v5.0 below devices

2020.04.20.

Due to the Android policy changes, Promota App may not support the latest version in some Andorid devices.

To provide a more stablized service, we ask for your understanding of our decision.

[Due date for action]
- April 20, 2020

After the due date, you will no longer be able to update the latest version of Promota App to Android devices with below 5.0 version. Also, Promota App may not be available in the future following Promota policies.

Therefore, for the best experience, we recommend you to update your Android to the latest version.

We apologize for the inconvenience and will continue to provide you with quality services.

Important updates about the California Consumer Privacy Act

2020.03.06.

In support of upcoming changes to data privacy laws, we’re making a few updates to our Privacy Policy.

Here’s a quick summary of the changes:

CCPA. The upcoming California Consumer Privacy Act (CCPA) places new obligations on organizations that collect personal information of California consumers. As a result, we’re updating our Privacy Policy to include a description of additional rights granted by CCPA and provide California consumers with required disclosures about the collection of personal information.

By continuing to use our services, or by visiting any of our websites, you acknowledge and agree to our updated Privacy Policy.

If you have any questions about this update, please contact us at admin@promota.net

Thank you so much for supporting Promota.

End of support on iOS 13 below devices

2020.03.05.

Due to the iOS policy changes, Promota App may not support the latest version in some iPhones/iPads.

To provide a more stablized service, we ask for your understanding of our decision.

For more information, please check followings:

[Devices that do not support iOS 13]
- iPhone 6 and iPhone 6 Plus
- iPhone 5S (and older)
- 2013 iPad Air ([2019 10.5-inch iPad Air] will be able to run iOS 13)
- iPad Mini 3
- iPad Mini 2
- iPod Touch (sixth generation and older)

[Due date for action]
- March 5, 2020

After the due date, you will no longer be able to update the latest version of Promota App to iPhone/iPad with below iOS 13. Also, Promota App may not be available in the future following Promota policies.

Therefore, for the best experience, we recommend you to update your OS to the latest version.

We apologize for the inconvenience and will continue to provide you with quality services.

Urgent Notice for Server Maintenance

2019.12.17.

At the following time, we will perform urgent maintenance on the server.

- Maintenance Period: From 2019.12.17 (Tues) 2:30 AM ~ 3:30 AM GMT
(During the Period, you may experience app crashes unexpectedly.)

We apologize for the inconvenience and will continue to provide you with quality services.

Promota app available in 100+ countries starting today

2019.12.11.

One of the biggest requests we've heard from customers this year was to launch the Promota app in other countries.
Promota team was listening and got to work, adding more than 100 countries.

Now, we are excited to announce that Promota app is now available in 100 countries.
See the list of countries below.

Algeria
Angola
Antigua and Barbuda
Argentina
Armenia
Aruba
Azerbaijan
Bahamas
Bahrain
Bangladesh
Belarus
Belize
Benin
Bermuda (UK)
Bolivia
Botswana
Brazil
Burkina Faso
Cambodia
Cameroon
Canada
Cayman Islands (UK)
Chile
Colombia
Costa Rica
Côte d'Ivoire
Cyprus
Dominican Republic
Ecuador
Egypt
El Salvador
Fiji
Gabon
Ghana
Guatemala
Haiti
Honduras
Hong Kong
India
Indonesia
Iraq
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kuwait
Kyrgyzstan
Laos
Lebanon
Macau
Malaysia
Mali
Mauritius
Mexico
Morocco
Mozambique
Myanmar
Namibia
Nepal
New Zealand
Nicaragua
Niger
Nigeria
Oman
Pakistan
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Qatar
Republic of South Africa
Rwanda
Saudi Arabia
Senegal
Singapore
South Korea
Sri Lanka
State of Israel
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Trinidad and Tobago
Tunisia
Turkmenistan
Turks and Caicos Islands
Uganda
United Arab Emirates (UAE)
Uruguay
USA
Uzbekistan
Venezuela
Vietnam
Yemen
Zambia
Zimbabwe

Meet the updated Promota!

2019.12.03.

Thanks for using Promota! We are always striving to improve our app, release regular updates, and make sure we have fresh designs available every week. So here's an update full of fresh fixes and improvements.

- Improved On-boarding and Sign in process

- Changed the number of Digital Signs and Slideshows can be saved

- Improved ratio of full-screen mode

- Bug fixes and improvement

Your feedback will always be reflected in our updates, so please continue using the Promota. Thank you!

Follow us on Instagram : @app.promota

Introducing 'Notices'

2019.10.29.

Now, Promota will post updates, such as new features and promotional events, on the 'Notices.'