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    The Promota Team
    Jun 23, 2017
      ·  Edited: Jun 23, 2017

    Basic Troubleshooting Steps

    in Technical

    If you run into issues please be sure to try the following troubleshooting steps to resolve your issue:


    • Restart the app.

    • Reboot the Chromecast ()

    • Check your wifi connection. Make sure both your phone and Chromecast are connected to the same wifi network.

    • Check your network. If it is down, please contact your Internet Service Provider.

    • Display is powered on.

    • Display is on the right input.

    • Chromecast is powered on.

    • Chromecast has been setup properly. ()

    • If you have more than 1 Chromecast, make sure you're casting to the correct Chromecast.


    For additional Chromecast-related issues, please refer to the support page .


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