Basic Troubleshooting Steps

We now support casting to multiple displays simultaneously. For more information, refer to our blog post here . 1. Connect each display to its own Chromecast. Ie: If you have 3 displays, you'll need 3 Chromecasts. 2. Through the Google Home app, connect each Chromecast to your mobile device. To do this, make sure you're on the same Wi-Fi network. 3. Once setup is complete, go to the Signboards or Slideshows tab. Choose one and hit 'Cast.' 4. A list of available displays will appear. Tap the display you wish to cast to. 5. Go back to Signboards/Slideshows and cast another. Repeat until all displays are running Promota.

Sometimes, images can load slowly because of network issues or connection issues. Please be sure to try the following steps: Restart the app. Check your network connection. If it is down, please contact your Internet Service Provider. Sometimes, connection can become slow if there are a lot of people connected to the same network. If you have a private network for the business and its employees, we recommend connecting the Chromecast to that network as it is more secure and has less people on the network.

If you find that your signboard that was once being displayed is no longer, it likely meant a loss of connection. This can happen during power outages, an interruption in service, or if Chromecast is installing an update. Please try the following steps: If all seems well, try recasting your signboard. Reboot the Chromecast ( How to Reboot ) Check your network connection. If it is down, please contact your Internet Service Provider. Please note that Promota remembers what you had casted! Once you reconnect to the Chromecast, it will automatically display your board!