Support Center

We now support casting to multiple displays simultaneously. For more information, refer to our blog post here . 1. Connect each display to its own Chromecast. Ie: If you have 3 displays, you'll need 3 Chromecasts. 2. Through the Google Home app, connect each Chromecast to your mobile device. To do this, make sure you're on the same Wi-Fi network. 3. Once setup is complete, go to the Signboards or Slideshows tab. Choose one and hit 'Cast.' 4. A list of available displays will appear. Tap the display you wish to cast to. 5. Go back to Signboards/Slideshows and cast another. Repeat until all displays are running Promota.

If you run into issues please be sure to try the following troubleshooting steps to resolve your issue: Restart the app. Reboot the Chromecast ( How to Reboot ) Check your wifi connection. Make sure both your phone and Chromecast are connected to the same wifi network. Check your network. If it is down, please contact your Internet Service Provider. Display is powered on. Display is on the right input. Chromecast is powered on. Chromecast has been setup properly. ( How to Setup ) If you have more than 1 Chromecast, make sure you're casting to the correct Chromecast. For additional Chromecast-related issues, please refer to the support page here .

Sometimes, images can load slowly because of network issues or connection issues. Please be sure to try the following steps: Restart the app. Check your network connection. If it is down, please contact your Internet Service Provider. Sometimes, connection can become slow if there are a lot of people connected to the same network. If you have a private network for the business and its employees, we recommend connecting the Chromecast to that network as it is more secure and has less people on the network.